Privacy Policy

1. Introduction

At Vivid, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app ("Vivid") and related services. By using Vivid, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the app.

2. Information We Collect

We collect several types of information to provide and improve our services to you:

A. Personal Information

  • Account Information: When you register for an account, we may collect your name, email address, and other contact details.

  • Payment Information: If you make a purchase, we collect your payment information (e.g., credit card details), but this information is processed by our third-party payment processors and is not stored by us.

B. Usage Data

  • App Usage: We collect information about how you use the app, such as the features you use, the content you create, and the frequency and duration of your activities.

  • Device Information: We collect information about the device you use to access Vivid, including the device model, operating system, IP address, and unique device identifiers.

C. Cookies and Tracking Technologies

  • Cookies: We use cookies and similar technologies to collect information about your interactions with our app and to enhance your experience. You can control the use of cookies through your device settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Services: We use your information to operate Vivid, process your transactions, and provide customer support.

  • To Improve Our Services: We analyze usage data to improve the app’s functionality, fix bugs, and develop new features.

  • To Personalize Your Experience: We use your information to tailor content and features to your interests and preferences.

  • To Communicate with You: We may send you promotional messages, updates, and other information related to your account or our services. You can opt out of promotional communications at any time.

  • To Ensure Security: We use your information to detect and prevent fraud, abuse, and other harmful activities.

4. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following situations:

  • With Service Providers: We may share your information with third-party service providers who assist us in operating the app, processing payments, and providing other services.

  • For Legal Reasons: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or investigate fraud or security issues.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement a variety of security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

  • Access and Correction: You can access and update your personal information through your account settings.

  • Data Portability: You have the right to request a copy of your personal data in a machine-readable format.

  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.

  • Opt-Out: You can opt out of receiving promotional communications by following the instructions in those messages or by updating your preferences in the app.

8. Children's Privacy

Vivid is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy in the app and updating the "Effective Date" at the top. Your continued use of the app after the changes take effect indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@vividapp.com.